Last updated: May 2026
Welcome to Community Websites, Sorted. These Terms & Conditions explain how our website service works and what you can expect from us.
We’ve written these terms in plain English to keep them clear and easy to understand.
By using our service, you agree to these Terms & Conditions.
1. About the service
Community Websites, Sorted provides fully hosted websites for community groups, charities, clubs and volunteer organisations.
We provide and manage the technical side of the website, including hosting, updates, security and maintenance.
Customers are responsible for providing and managing their own website content, including text, images and documents.
2. What’s included
Your annual subscription includes:
- Website hosting
- Website setup
- Security updates
- Software updates
- Website backups
- Technical maintenance
- Basic support
- An easy-to-manage website
We may improve or update the service over time to keep websites secure and running smoothly.
3. Customer responsibilities
You are responsible for:
- Providing your own content, including text and images
- Making sure you have permission to use any content you upload
- Keeping your login details secure
- Ensuring your content is lawful and appropriate
You must not upload content that:
- Breaks the law
- Infringes copyright
- Contains harmful software or malicious code
- Is abusive, offensive or discriminatory
We reserve the right to remove content that breaches these terms.
4. Website content ownership
You retain ownership of the content you provide for your website.
This includes:
- Text
- Images
- Logos
- Documents
- Other materials uploaded by you
We do not claim ownership of your content.
You give us permission to host and display your content as part of providing the service.
5. Payments & renewals
The service is charged annually.
Your subscription must be paid in full before your website is launched or renewed.
Payments may be made using Stripe, card payment, bank transfer or invoice where available.
We will normally contact you before your renewal date.
If payment is not received by the renewal date, we may suspend or remove the website until payment is made.
6. Cancellations
You may cancel your subscription at any time.
Your website will remain online until the end of your current paid subscription period.
We do not normally provide refunds for unused time remaining on annual subscriptions.
If you cancel, your website and related services may be permanently removed after the subscription ends.
We recommend keeping your own copies of any content you upload.
7. Support
We aim to provide friendly and helpful support where possible.
Support includes reasonable assistance with:
- Website access
- Basic website guidance
- Technical issues related to the service
Support does not include:
- Extensive content writing
- Graphic design work
- Custom development outside the standard service
- Training for third-party software
We aim to respond to support requests within a reasonable time, but we cannot guarantee response times.
8. Availability of service
We do our best to keep all websites available and running smoothly.
However, we cannot guarantee uninterrupted access at all times.
Occasionally, websites may be temporarily unavailable due to:
- Maintenance
- Software updates
- Hosting issues
- Security work
- Factors outside our control
We are not responsible for losses caused by temporary downtime or technical interruptions.
9. Data protection & privacy
We take privacy and data protection seriously.
Any personal information we collect will be handled in accordance with our Privacy Policy and applicable UK GDPR data protection laws.
Customers are responsible for ensuring that any personal data published on their website is collected and used appropriately.
10. Changes to the service
We may update or improve the service from time to time.
We may also update these Terms & Conditions when needed.
The latest version will always be available on our website.
11. Limitation of liability
While we take reasonable care in providing the service, Community Websites, Sorted is not liable for:
- Loss of data
- Loss of income or funding
- Website downtime
- Third-party service failures
- Content uploaded by customers
Nothing in these terms excludes liability where it would be unlawful to do so under UK law.
12. Ending the service
We reserve the right to suspend or terminate websites that:
- Breach these terms
- Are used unlawfully
- Pose security risks
- Contain harmful or abusive content
Where possible, we will try to contact you before taking action.
13. Contact
If you have any questions about these Terms & Conditions, please contact us through the website contact page.
14. Governing law
These Terms & Conditions are governed by the laws of Ireland.
Any disputes will be subject to the jurisdiction of the courts of Ireland.
If you are based outside Ireland, including in the United Kingdom, you may also have certain legal rights under the consumer protection laws of your own country.